Privacy Policy

Ascend Studio Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal data we collect, how we use it, how it is stored, and your rights under UK and EU data protection laws – including the UK GDPR and Data Protection Act 2018.

This policy applies to information collected through our website ascendstudio.com (“the Website”) and through any direct communications with us.

1. Who We Are

Ascend Studio Ltd
Registered address: Staple House, 5 Eleanors Cross, Dunstable, LU6 1SU, United Kingdom
Trading address: 31-35 Kirby Street, London, EC1N 8TE, United Kingdom
Email: hello@ascendstudio.co.uk
Website: ascendstudio.com

We are a branding and design agency based in the UK.

2. Personal Data We Collect

We collect and process the following types of personal data:

a. Information You Provide Directly:
When you complete our contact form, email us, or speak to us directly, we may collect:

  • Name
  • Email address
  • Company name (optional)
  • Phone number (optional)
  • Project details, messages, or any additional information you choose to share

b. Automatically Collected Information:

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral sources
  • General geographic location (country or region)

This information is typically collected through cookies and analytics tools (see our Cookie Policy for more details).

c. Information from Third Parties:
If you engage with us via social platforms (e.g., LinkedIn, Instagram), we may receive limited information depending on your settings on those platforms.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

a. To Respond to Enquiries:
We use contact form submissions and direct emails to answer your questions, discuss your project, or provide information about our services.

b. To Provide and Improve Our Services, we may use your data to:

  • Communicate with you about a project or proposal
  • Prepare quotations and project documentation
  • Improve website performance and user experience

c. For Analytics and Website Functionality:
We analyse aggregated data to understand how visitors interact with our Website, helping us refine our content and improve performance.

d. For Legal or Regulatory Obligations:
We may process data when necessary to comply with applicable laws, regulations, or requests from authorities.

We do not sell or share your personal information for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Legitimate Interests – for responding to enquiries, running and improving our Website, and operating our business.
  • Consent – for optional cookies, analytics tools, and when you explicitly opt into communication.
  • Contract – when preparing or delivering a project or proposal you have requested.
  • Legal Obligation – when required to comply with law or regulatory requirements.

5. How Long We Keep Your Information

We retain personal data only for as long as necessary for the purposes outlined in this policy.

Typically:

  • Contact form enquiries: up to 12 months
  • Project-related correspondence: up to 7 years, in line with accounting and regulatory obligations
  • Cookies and analytics data: according to their specific retention periods (see Cookie Policy)

After these periods, data is securely deleted or anonymised.

6. How We Share Your Data

We may share your data with:

  • Trusted service providers who help operate our Website or business (e.g., hosting providers, analytics tools, email service providers)
  • Professional advisers (e.g., accountants)
  • Regulatory authorities where required by law

These third parties only access the information they need and must handle your data securely and confidentially.

We do not sell or rent your information to third parties.

7. International Transfers

Some of our service providers may store or process data outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Other lawful transfer mechanisms

8. How We Protect Your Data

We implement appropriate technical and organisational measures, including:

  • Secure hosting environments
  • Data encryption where applicable
  • Access controls and authentication
  • Regular security monitoring

Although no online service is completely secure, we work to ensure your personal data is protected.

9. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (where applicable)
  • Data portability (in certain circumstances)

To exercise any of these rights, contact us at: studio@ascendstudio.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

10. Cookies

For information about how we use cookies and how to manage your preferences, please see our full Cookie Policy.

11. Links to Other Websites

Our Website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.
We encourage you to review their policies before providing any personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

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